Cancellation policy

Some products in our store are offered as a subscription (Subscribe & Save). This policy explains how to change or cancel one.

Subscriptions When you subscribe, you'll receive repeat deliveries at the frequency you choose, and you'll be charged for each delivery when it's processed. Your payment details are stored securely.

You can skip a delivery, change your frequency, or cancel at any time — no lock-in, no cancellation fee. Use the link in your order confirmation email to manage your subscription, or email hi@korena.com.au and we'll take care of it for you.

To avoid being charged for an upcoming delivery, cancel or skip before that order is processed. If an order has already been processed, our Refund Policy explains how returns and refunds work.

One-time orders Need to change or cancel an order that hasn't shipped? Email hi@korena.com.au as soon as possible and we'll try to catch it before dispatch.