Questions, answered.

Your glass-skin shortcut. A thick, ice-cool 34g hydrogel that floods skin with moisture and leaves it looking visibly smoother, plumper and glowing.

Yes — Australian-owned and Korean-beauty-inspired, and every order ships from within Australia.

No. It's a hydration ritual with appearance-only benefits, not a treatment for acne, rosacea, pigmentation, or other medical concerns.

One to three times a week suits most people. There's no need to overdo it.

From 30-60 minutes for a refresh, 1-2 hours for deeper hydration, or overnight for the maximum effect.

Read the ingredient ledger and patch test first. If irritation occurs, stop using it.

Hydrolyzed collagen, hyaluronic acid, niacinamide, glutathione, glycerin, a 17-amino-acid complex, and sodium lactate, set in a red-algae (Chondrus Crispus) hydrogel. See the ingredient ledger for the full INCI.

Our Collagen+ formula pairs hydrolysed collagen with hyaluronic acid and a 17-amino-acid complex to flood your skin with moisture and leave it looking visibly smoother, plumper and lit-from-within — the collagen glow the mask is named for.

Every order ships from Australia, usually out the door within two business days.

Yes, free standard shipping across Australia.

Email our team and we'll sort it out. Unopened items can be returned. For hygiene reasons, opened masks can't be resold.

Send us a photo at hi@korena.com.au and we'll make it right.

If it hasn't shipped, yes, email us quickly and we'll catch it.

On the product page, choose “Subscribe & save”, pick how often you'd like a delivery, and you'll save on every order. Skip, change, or cancel anytime. There's no lock-in.

Email hi@korena.com.au or use the contact page. Our team usually replies within a day.