Privacy Policy
Last updated: April 2026
Who We Are
Korena Pty Ltd (“Korena”, “we”, “us”) operates korena.com.au. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We collect information you provide directly — such as your name, email address, shipping address, and payment details when you place an order or create an account. We also collect usage data automatically through cookies and analytics tools.
How We Use Your Information
- To process and fulfil your orders
- To send transactional emails (order confirmation, shipping updates)
- To send marketing communications (only if you opted in)
- To improve our website and product range
- To comply with legal obligations
Cookies
We use essential cookies to operate the website (shopping cart, session management) and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can opt out of analytics cookies in your browser settings.
Sharing Your Information
We do not sell your personal data. We share it only with trusted third parties who help us operate our business (payment processors, shipping carriers, email platforms) — and only to the extent necessary to provide the service.
Data Security
All payment data is processed by our payment provider and never stored on our servers. We use SSL encryption across the site and follow industry best practices to protect your information.
Your Rights
Under Australian privacy law, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at hello@korena.com.au.
Contact
Privacy questions? Contact us at hello@korena.com.au.